Our team focuses on shipping and delivering your package as soon as possible to guarantee you total satisfaction..
Upon receipt of payment, your order changes to “Payment accepted” status: therefore in preparation for shipment.
Unless otherwise indicated on the product page (delivery times or pre-order), shipment takes place within 24 to 72 working hours maximum (holidays, public holidays and weekends are excluded) after order acknowledgment for metropolitan France.
You will be notified by Email or SMS, notifying you of the departure of the package.
Depending on the type of delivery, your package will be delivered to the exact DELIVERY address.
The carrier used for your order is chosen according to its weight, dimensions and destination. Whatever the shipping method, we will provide you with a link as soon as possible that will allow you to track the delivery of your package online..
Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay shipping costs for each of them. Your package is shipped at your own risk, special care is taken with packages containing fragile products..
Please note that delivery times are given for information only and are not guaranteed. It is always possible to undergo a transport hazard likely to lengthen the delivery time..
Delivery costs are calculated according to the products present in your order..
You will view the amount of the shipping costs BEFORE validating and paying for your order.
Delivery costs are the responsibility of the buyer unless otherwise stated such as "Price including shipping" or "Free shipping"..
Shipping is free for purchases over €49 including tax, excluding bottles of alcohol. If your basket contains a bottle of alcohol, shipping is free for purchases over €89 including tax.
Orders can be delivered in many territories, after entering your delivery address in the order tunnel, the website will offer you one or more carriers if it is possible for us to deliver to your area.
If the website does not offer you carriers (and therefore does not allow the order), do not hesitate to contact us by e-mail in order to find a solution.
From Monday to Friday, orders validated and paid for by credit card are processed from the 1st working day following the day of the order. Orders validated on Saturdays, Sundays or public holidays in France are processed from Monday or the first following working day. Delivery times are expressed in working days and vary according to the destination (working days are the days actually worked in the company, which excludes Saturdays, Sundays and public holidays).
The transport of the products ordered is entrusted by the Seller to various carriers. The Customer must sign the delivery note given to him by the carrier upon delivery. In the event of impossibility of delivering the order to the Customer (absence of the Customer, erroneous or untraceable address, non-communication by the Customer of the necessary access codes, impossible access to the place of delivery, etc.) the carrier provides the Customer with a transit advice note indicating that he has tried to deliver the package as well as the procedure to be followed to recover the package. Most often, the carriers try again 2 to 3 times to deliver the package to the delivery address indicated and/or indicate the drop-off point closest to the delivery address where the package can be collected. If the order still cannot be delivered, the parcel is returned to the Seller who will keep it for 30 days at the disposal of the Customer. Orders cannot be delivered split. An unavailable product will be deliverable within 30 days of the customer's order, if this were the case, the customer will be informed and may cancel his order.
Upon delivery, the Customer must check the products and their packaging to verify whether the products are damaged or not. If the products are damaged, the Customer must refuse delivery and the Seller will reimburse the full price of the damaged products as well as the delivery costs within 7 days of receipt and registration of the return of the damaged products by the Seller..
The risk of loss or damage to the products ordered is transferred to the Customer when the latter, or a third party designated by him, takes physical possession of the products ordered. However, the risks are transferred to the Customer at the time of delivery (on the agreed date) if the Customer, or a third party designated by him, manifestly does not take the reasonable measures necessary to take physical possession of the products ordered.
When ordering, an order tracking number is communicated to the Customer. This number allows him to have access to information relating to the progress of the delivery of his order via the website of the carrier designated by the Seller, in the space reserved for tracking packages. The address of the carrier's website is indicated to the Customer in the order confirmation email. The Customer can also contact Customer Service for any question relating to the follow-up of his order.
The customer is informed, the delivery times are given as an indication, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the customer must give notice to the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract.
The SELLER shall reimburse, without undue delay from receipt of the letter of termination, to the customer the total amount paid for the products, including taxes and delivery costs, by means of the same method of payment used by the customer to purchase the products.
The SELLER is responsible until the delivery of the product to the customer. It is recalled that the customer has a period of 48 hours to notify the carrier of any damage or partial loss observed during delivery.
N.B: Although we make every effort to respect the delivery time indicated, it may unfortunately happen that our service providers deliver beyond their commitment for various reasons (strike, accident, bad weather, public holidays, etc.). In these cases, we cannot be held responsible for the late delivery of a package. These deadlines are given as an indication and concern deliveries in Metropolitan France.
Attention, delivery times are given for information only and are not guaranteed. It is always possible to undergo a transport hazard likely to lengthen the delivery time.
The Customer has a period of 14 days from the day he materially takes possession of the products ordered to return the product(s) at his expense. The Customer may return the products ordered without giving reasons, provided that the products are intact, complete, unstained, unsoiled, unwashed, unworn and in their original undamaged packaging. The Customer informs the Seller of his decision to withdraw before the expiry of the withdrawal period by returning the products to the Seller while having informed the latter by email to customer service of his request for withdrawal. The sending, either of the notification of withdrawal, or of the products before the expiry of the withdrawal period, must be able to be proven (for example in the form of a postal receipt). Regarding products on sale or on promotion, the Customer has a period of 7 days to return the products from the day he informed the Seller. The Customer bears only the direct costs generated by the return of the products. The Seller will reimburse the Customer for the full price of the returned products, excluding delivery costs, through the means of payment used by the Customer when placing the order, as soon as possible and at the latest within 14 days following the date on which the Seller received the Customer's withdrawal request and the product(s). The deadlines begin to run when the Seller receives the declaration of withdrawal or the products. In general, for the calculation of deadlines, the day of receipt of the declaration or the products is not taken into account. If the last day of the deadline falls on a public holiday, a Saturday or a Sunday, the deadline ends on the next working day. However, the refund will only be made when the returned products have been received by the Seller. The Customer is responsible for returning the products until they are received by the Seller. The Customer is therefore strongly advised to return the products by a means allowing him to track his package.
After receipt of the products, if the Customer wishes to exercise his right of withdrawal, he can follow the following steps:
No returns can be made in person.
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