NKCD, a limited liability company with a capital of 5,000 euros, registered in the Sedan Trade and Companies Register under number 952 754 349, with its registered office at 1B, Rue du Bon Marché – 08440 VIVIER AU COURT, identified under the intra-community VAT number FR 46952754349 (hereinafter "LOUVINS"), operates a website accessible at the address https://www.louvins.fr (hereinafter the "Site").
These General Terms and Conditions of Sale (hereinafter the "GTC") govern the commercial relations between LOUVINS and any natural or legal person placing an order on the Site (hereinafter "the Customer"), it being specified that the protective provisions of the Consumer Code included in the GTC do not apply to orders placed by legal or natural persons making an order on the Site as part of their professional activity, whatever it may be (craft, commercial, liberal, industrial).
However, these GTC do not apply to orders placed as part of the LOUVINS "Business Gifts" service, which are governed directly by the documents provided by LOUVINS to the Customer in this context.
1.1. The purpose of these GTC is to define the conditions under which Customers can access the Site, use it and place orders with LOUVINS, including all rights and obligations arising therefrom.
They apply to all orders made by Customers via the Site, and to this mode of ordering exclusively. If applicable, the GTC will prevail over any other contradictory document not expressly accepted by mutual agreement by the Customer and LOUVINS as deviating from the GTC.
1.2. All Customers who access the Site undertake to respect, without restriction or reservation, the GTC, which are accessible at all times on the Site, and are also brought to their attention before the confirmation of their order.
1.3. LOUVINS may modify these GTC, in particular to take into account any legal, jurisprudential, editorial and/or technical evolution. The changes to the GTC will be enforceable from their publication on the Site. From one order to another, LOUVINS invites the Customer to carefully reread the GTC appearing on the Site, the update dates being indicated.
In case of modification, the applicable GTC are those in force on the date of the Customer's order.
2.1. The products offered for sale by LOUVINS are those available online on the date of the Customer's order, within the limits of available stocks.
The Customer will be informed of the unavailability of a product at the time of placing the order.
In the event that the product ordered by the Customer is no longer available after placing the order, LOUVINS will contact the Customer as soon as possible to allow the Customer to either cancel the order and receive a refund for the product concerned, or, if restocking of the product is envisaged, to postpone the delivery date after restocking of the product, or to substitute the unavailable product with an equivalent value product. In case of cancellation and request for reimbursement, this will be carried out within 15 (fifteen) days following the date of placement of the relevant order, on the credit card used during the order.
2.2. Each product sold on the Site is subject to a presentation summarizing its main characteristics and a detailed presentation (including in particular the composition of each product) accessible by clicking on the concerned product and scrolling the page from top to bottom.
2.3. The prices of the products are indicated in euros, all taxes included; they take into account any discounts as well as the VAT rate in force on the day of the order.
The cost of delivering the products is not included in the price of the products and is charged in addition to the Customer. Its amount is specified to the Customer prior to the final validation of the order.
The applicable prices are those displayed online on the Site at the time of the validation of the order by the Customer.
3.1. The Customer can browse the Site and learn about the various products offered for sale without any obligation to purchase and without any obligation to register, unless certain promotional offers or discounts are reserved for account holders on the Site and it is necessary to log in using their username and password to view them.
3.2. Any person wishing to place an order on the Site must be at least 18 years old on the day of placing the order. To place an order on the Site, the Customer must necessarily create an account on the Site. Therefore, when placing an order, they must either identify themselves with their username and password or fill in the account creation form.
To create their account, the Customer must provide the following information: title, name, first name, date of birth, complete postal address, phone number, valid email address, and a password.
The Customer is required to provide complete, up-to-date and honest information, failing which LOUVINS cannot be held responsible in this regard.
The Customer is informed that some of the information requested is mandatory for the proper execution of the order they have placed, which they expressly acknowledge.
In case of a forgotten password, the Customer can obtain a new one by clicking on the "Forgot password" link. The Customer will receive an email inviting them to choose a new password under the conditions and modalities that will be specified.
The Customer acknowledges that the combined entry of their username (email address) and password constitutes proof of their identity and commits them to any order placed through them. The Customer is responsible for the conservation and confidentiality of their password, which they are recommended not to disclose to third parties. The Customer undertakes to inform LOUVINS as soon as possible of any use of their username and password that would be carried out by an unauthorized third party.
3.3. The Customer's order is carried out in two stages: the Customer chooses and selects the product(s) they wish to purchase, by clicking on "Add to cart", and by consulting beforehand the product sheet of the concerned products and verifying that these suit them.
Once their selection is made, they can continue their selection by clicking on "Continue shopping", view a complete summary of their order by clicking on "My cart", or finalize their order by clicking on "Order".
If they choose to finalize their order, the Customer must then decide on the delivery method, payment method, as well as the billing and delivery addresses. A summary of the order is presented to them (products ordered, quantity and price of products, price of delivery, delivery method, desired delivery date, etc.) before the Customer definitively confirms it by accepting these GTC and clicking on "place the order".
The total cost, including VAT and delivery, will be clearly indicated to the Customer in euros before validating the order.
Until the validation of their order, the Customer has a mechanism allowing them to modify or cancel it, in whole or in part, using the functions "modify your cart" or "modify". The validation by the Customer through the payment of the order means that the order is firm and final, except for contrary provisions hereinafter. The order can no longer be modified (quantity, products, desired delivery date and time, etc.) after the validation carried out by the Customer.
The Customer cannot place an order for a delivery address that is not served by LOUVINS.
3.4. Payment for the Customer's order can be made by credit card (Visa, Mastercard), Paypal, via the secure interface provided by CIC bank. When payment is made by credit card, the Customer must validate the order by entering a security code sent by SMS to the number indicated at the time of account creation.
In case of payment by credit card, the Customer must provide the following information: name of the cardholder, card number, expiration date of the card, 3-digit security code.
Payments by other means of payment than those listed above are not accepted.
Orders are taken into account by LOUVINS subject to their payment: in case of payment by credit card, the payment will be taken into account at the time of the confirmation issued by the banking institution of the cardholder who made the payment. In case of PayPal payment, the payment will be taken into account at the time of confirmation by Paypal of sufficient funding of the account.
In case of an order exceeding one hundred (100) euros, LOUVINS may require proof of identity and a copy of the card used for payment to combat payment fraud.
3.5. Once the order is validated and payment is made, the Customer receives an order confirmation by email. This email summarizes the characteristics of the order (products ordered, price, desired delivery time, etc.), as well as the possibilities of exercising their right of withdrawal, for products for which it can be implemented.
It is recommended for the Customer to print and/or keep this order confirmation.
4.1. The shipment of the Client's order is carried out after receiving the full price of the order, including transportation costs.
4.2. The delivery time specified just before finalizing the order, and on the order summary, starts from the day following the validation of the order by the Client.
4.3. Delivery charges depend on the delivery method chosen by the Client at the time of placing the order. These are indicated to the Client when placing the order, and are also detailed here.
Delivery times are expressed in working days, which are from Monday to Saturday - excluding public holidays.
In the event of exceeding the delivery deadline mentioned during the order placement and in the order confirmation - not due to force majeure, the Client may cancel their order either by registered letter with acknowledgment of receipt addressed to LOUVINS – Delivery Service – 1B Rue du Bon Marché – 08440 Vivier Au Court, or by a written notice on any other durable medium (email, fax) if, after having enjoined LOUVINS, in the same manner (registered letter or written notice on any other durable medium), to carry out the delivery within a reasonable additional period, LOUVINS has not complied within this period. The order will be canceled and consequently the contract will be considered as resolved on the date LOUVINS receives the letter or the written notice informing them of the Client's intention to avail themselves of this cancellation option, unless LOUVINS has executed the order in the meantime. LOUVINS then commits to refund the Client, the sums that the latter has paid within a maximum period of fourteen (14) days following the receipt of the cancellation letter by bank transfer or check. Moreover, the Client may immediately cancel their order when LOUVINS does not fulfill its obligation to deliver the product(s) on the date or at the expiration of the deadline and that this date or deadline constitutes an essential condition of the contract for the Client, said essential condition resulting from the circumstances surrounding the conclusion of the contract or an express request from the Client before the conclusion of the contract.
4.4. Delivery outside Paris: Macarons and other fresh products are delivered to the recipient of the order indicated by the Client, from Tuesday to Saturday, only in Metropolitan France and Monaco and in Corsica, by Chrono 13 (no delivery to Chronopost Relay points) in specific packaging designed to ensure their optimal preservation. Macarons can only be consumed up to the Best Before Date ("BBD") indicated on the label under the box containing them (the BBD being five calendar days from the date of departure of the parcel indicated on the transport label). LOUVINS particularly draws its Clients' attention to the need: i) to set a delivery date allowing the parcel to be delivered to the recipient on that date. ATTENTION: Indeed, if the parcel is collected by the recipient more than seventy-two (72) hours after its departure from LOUVINS' logistics center - date indicated on the transport label - LOUVINS can no longer guarantee the freshness of the macarons (for example: parcel dispatched on the 10th and collected by its recipient on the 14th or following days); ii) to place the macarons in the refrigerator upon receipt of the parcel; iii) not to freeze them (the manufacturing process already includes a rapid freezing step to obtain a melting and crunchy texture upon tasting).
Delivery by Colissimo
Delivery in two (2) working days from Monday to Saturday in mainland France (excluding Corsica) from 8 am to 7 pm during the week and from 8 am to 12 pm on Saturday.
The Client undertakes to check the conformity of their order upon receipt, as well as the condition of the products and in the event that a person other than the Client is the recipient of the Products, the Client must ensure that the concerned recipient verifies the conformity and condition of the products upon delivery. In case of any conformity issues, the client must contact the Customer Service within 3 days following the receipt of the parcel.
The order cannot be canceled once the parcel has been shipped. The Client will be informed of the dispatch date of the order by email / by logging in using the Colissimo reference available in their secure LOUVINS area.
In case of delivery failure, the parcel may, at the discretion of Colissimo, be possibly deposited at a relay point, and the Client or the recipient will be notified by Colissimo.
Delivery by Chronopost
The Client commits to being present or ensuring that the recipient of the order is present at the delivery address indicated at the time of the order, on the dates and times specified by the Client. If this is not the case, the delivery person will call the number provided by the Client at the time of their registration on the Site.
The average delivery times for orders are: for delivery in mainland France, the day of the order + 2 (two) days. LOUVINS cannot be held responsible for any delivery delays beyond its control.
The countries and territories to which LOUVINS delivers its products are specified on the Site.
As of today, our products can be delivered in mainland France (including Corsica) and outside the French Overseas Departments and Territories, as well as to Monaco and the following countries:
- Zone 1: Germany, Belgium, Luxembourg, Netherlands
- Zone 2: Austria, Denmark, Spain, Finland, Greece, Ireland, Portugal, Italy, Sweden
- Zone 3: Bulgaria, Cyprus (excluding Turkish-controlled area), Estonia, Hungary, Latvia, Liechtenstein (excluding alcohol), Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Switzerland
- Other countries: On estimate. Please consult us.
The Client undertakes to check the conformity of their order upon receipt, as well as the condition of the products and in the event that a person other than the Client is the recipient of the Products, the Client must ensure that the concerned recipient verifies the conformity and condition of the products upon delivery. In case of any conformity issues, the client must contact the Customer Service within 3 days following the receipt of the parcel.
The order cannot be canceled once the parcel has been shipped. The Client will be informed of the dispatch date of the order by email / by logging in using the Chronopost reference available in their secure LOUVINS area.
In case of delivery failure, the parcel may, at the discretion of Chronopost, be possibly deposited at a relay point, and the Client or the recipient will be notified by Chronopost.
In the event that the Client fails to collect the products within the given deadlines, the order will be considered as canceled. LOUVINS will proceed with the refund of the products that can be subject to the right of withdrawal. This refund will be made by re-crediting the bank card or the Paypal account used during the order within 14 (fourteen) days from the cancellation of the order or the day of delivery, after deducting, if applicable, the cost of gift or personalized packaging that cannot be reused for reasons of hygiene and health protection.
In case of cancellation before the shipment of the order, the client will be refunded the full amount of the products. This refund will be made by re-crediting the bank card or the Paypal account used during the order within 14 (fourteen) days from the cancellation of the order.
Delivery by Chronofresh
Certain fresh products can be delivered via the Chronopost Food service called "Chronofresh". To know the list of fresh products eligible for delivery, refer to the information present on the product sheet.
The average delivery times for orders are as follows: for delivery in mainland France, the day of the order + 2 (two) days. LOUVINS cannot be held responsible for any delivery delays beyond its control.
Given the fresh nature of the products delivered by Chronofresh, in case of delivery failure due to an incorrect or incomplete address, cancellation of the order, or absence of the recipient, no refund will be made.
International Delivery
The average delivery times for orders are as follows: the day of the order + 2 (two) preparation days, to be added to the Chronopost International delivery times.
In any case, it is specified that the times may vary from several days to several weeks, depending on customs clearance, of which the Client declares to be fully aware and expressly acknowledges.
Any costs and fees related to transport taxes and customs for international shipments are the responsibility of the Client.
4.5. As soon as the products are delivered to the Client, or for an order picked up in-store, once the products have been collected from the store, the transfer of risk associated with the products takes place, making the Client or the recipient responsible for any damages the products may suffer or cause.
Regardless of the delivery method, the Client agrees to check the conformity of their order, as well as the condition of the products. In cases where someone other than the Client is the recipient of the Products, the Client must ensure that the recipient verifies the conformity and condition of the products upon delivery. If necessary, the Client will report the nature and extent of any damage related to the products to the responsible carrier, mentioning them on the delivery note.
In case of apparent defects in the delivered products (breakage, fault, etc.), the Client has a period of 3 (three) working days to make a written claim (email, letter) accompanied by one or more photographs of the product. The Client does not need to return the concerned product. After this period, the delivered products will be considered free from any apparent defects. LOUVINS will refund or replace, by delivering again to the Client, the products affected by an apparent defect.
4.6. Any event that meets the definition of force majeure as understood in case law and legal provisions, which would prevent or make excessively difficult the execution of supply, expressly constitutes a reason for suspension or extinction of LOUVINS' obligations. Since the event is independent of LOUVINS' will, the Client will not be entitled to compensation in this regard. LOUVINS will inform the Client by any means of the existence of a force majeure event, offering them the possibility to cancel their order and obtain a refund.
5.1. In accordance with articles L. 221-18 and following of the Consumer Code, the Client has a withdrawal period of fourteen (14) calendar days from the receipt of any product ordered on the Site. The Client does not need to justify any particular reason or pay any penalties.
Beyond this period of fourteen (14) calendar days, no withdrawal request will be processed. The right of withdrawal can be exercised with LOUVINS by sending an unambiguous letter to 1B, rue du Bon marché– 08440 Vivier Au Court or by using the form available here. An acknowledgment of receipt of this form will then be sent to the Client by LOUVINS.
5.2. It is reminded that all products can be returned, except for those designated by article L. 221-28 of the Consumer Code, which cannot be subject to a right of withdrawal. This includes (i) products likely to deteriorate or expire rapidly (fresh catering and pastry products, macarons, chocolates, glazed chestnuts, confectionery platters, personalized infusions, etc.), (ii) goods made according to the Client's specifications or clearly personalized (catering or pastry orders), (iii) goods which were unsealed by the Client after delivery and which cannot be returned for hygiene or health protection reasons, (iv) alcoholic beverages whose delivery is delayed beyond 30 (thirty) days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of LOUVINS.
5.3. For products that can be subject to the right of withdrawal, the Client must return them to the address LOUVINS – Delivery Service – 1B rue du Bon Marché – 08440 Vivier Au Court, within a period of fourteen (14) days from the exercise of the right of withdrawal. The cost of returning the products is borne by the Client, it being specified that the return cost varies depending on the type of product concerned, the carrier or shipment, the weight, size, or volume of the products. The products must be returned in their original packaging, unopened, unused, intact, and ready for resale.
In case of exercising the right of withdrawal, the price of the returned product(s) will be refunded, as well as the shipping costs of the initial order (except for additional costs resulting from the Client's choice to benefit from a more expensive delivery service than the standard delivery service offered on the site), but not the return costs.
5.4. LOUVINS will refund the Client using the same means of payment as used for the order, no later than fourteen (14) days following the sending of the proof of shipment of the product before said deadline, or the receipt of the product by LOUVINS.
All products sold through the Site are covered by the legal warranty of conformity and the legal warranty against hidden defects, allowing defective products to be returned to LOUVINS.
Legal warranty of conformity (articles L. 217-4 and following of the Consumer Code)
Article L217-4 of the Consumer Code
"The seller delivers goods in conformity with the contract and is liable for any conformity defects existing at the time of delivery.
He is also liable for conformity defects resulting from packaging, assembly instructions, or installation if he was charged with this in the contract or had carried it out under his responsibility."
Article L217-5 of the Consumer Code
"Goods conform to the contract:
1° If they are suitable for the use usually expected of similar goods and, if applicable:
- if they match the description given by the seller and have the qualities that the seller presented to the buyer in the form of a sample or model;
- if they have the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer, or his representative, particularly in advertising or labeling;
2° Or if they have the characteristics defined by mutual agreement between the parties or are suitable for any special use sought by the buyer, brought to the seller's attention and accepted by him."
Article L217-7 of the Consumer Code
"Conformity defects that appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
For second-hand goods, this period is set at six months.
The seller can contest this presumption if it is not compatible with the nature of the good or the claimed conformity defect."
Article L217-8 of the Consumer Code
"The buyer is entitled to demand the conformity of the goods with the contract. However, he cannot contest conformity by invoking a defect he knew or could not have been unaware of when he contracted. The same applies when the defect originates from materials supplied by him."
Article L217-9 of the Consumer Code
"In case of a conformity defect, the buyer chooses between repair and replacement of the good.
However, the seller may not proceed according to the buyer's choice if this choice involves a manifestly disproportionate cost compared to the other option, considering the value of the good or the significance of the defect. He is then obliged to proceed, unless impossible, according to the modality not chosen by the buyer."
Article L217-10 of the Consumer Code
"If repair and replacement of the good are impossible, the buyer can return the good and have the price returned or keep the good and have part of the price returned.
The same option is open:
1° If the solution requested, proposed, or agreed upon in application of Article L. 217-9 cannot be implemented within one month following the buyer's claim;
2° Or if this solution cannot be implemented without major inconvenience for him considering the nature of the good and the use he is seeking.
The resolution of the sale cannot, however, be pronounced if the conformity defect is minor."
Article L.217-11 of the Consumer Code
"The implementation of the provisions of Articles L. 217-9 and L. 217-10 occurs at no cost to the buyer.
These same provisions do not prevent the allocation of damages."
Article L217-12 of the Consumer Code
"Action resulting from a conformity defect is prescribed two years after the delivery of the good."
Legal warranty against hidden defects (articles 1641 and following of the Civil Code)
Article 1641 of the Civil Code
"The seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so diminish this use, that the buyer would not have acquired it, or would have given a lesser price for it, had he known of them."
Article 1644 of the Civil Code
"In the case of Articles 1641 and 1643, the buyer has the choice to return the thing and have the price returned, or to keep the thing and have part of the price returned."
Article 1645 of the Civil Code
"If the seller knew of the defects of the thing, he is bound, in addition to returning the price he received, to pay all damages to the buyer."
Article 1646 of the Civil Code
"If the seller was unaware of the defects of the thing, he will only be bound to return the price, and to reimburse the buyer for the costs occasioned by the sale."
Article 1648, first paragraph, of the Civil Code
"The action resulting from redhibitory defects must be brought by the buyer within two (2) years from the discovery of the defect."
1/ When acting under the legal warranty of conformity, the consumer:
- benefits from a period of two years from the delivery of the goods to act;
- can choose between repair or replacement of the good, subject to the cost conditions provided for by Article L. 217-9 of the Consumer Code;
- is exempted from proving the existence of the conformity defect of the goods during the 24 months following the delivery of the goods. For second-hand goods, this legal warranty can be implemented within this 24-month period, under the following conditions: if this conformity defect is noticed within 6 months after delivery, the consumer is exempted from providing proof of said defect. After this period, he must prove that this defect existed before the sale.
The legal warranty of conformity applies independently of any commercial warranty that may be granted.
2/ The consumer may decide to implement the warranty against hidden defects of the thing sold in the sense of Article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code, and must act within two (2) years from the discovery of the vice.
7.1. When registering online on the Site, the Client commits to providing true, accurate, up-to-date, and complete information about their identity and all the contact details they provide. The use of pseudonyms is strictly prohibited. The Client agrees to immediately update their information in case of any changes made since their registration. Clients are reminded that Article 226-4-1 of the Penal Code punishes the act of impersonating a third party or using one or more pieces of information of any kind allowing them to be identified in order to disturb their peace or that of others, or to harm their honor or consideration, with one year of imprisonment and a fine of 15,000 euros. The Client who notices an act constituting the offense of identity theft must immediately inform LOUVINS via the contact form.
A Client can only open one account on the Site, which is limited to their personal use only.
7.2. The Client is solely responsible for the use of their account and for protecting their login credentials and passwords. Any identity theft, loss, misappropriation, or unauthorized use of a Client's login credentials and/or account and its consequences, fall under the sole responsibility of that Client. In all cases mentioned above, the Client is obliged to notify LOUVINS without delay, by email, specifying their name, first name, postal code, city, date of birth, phone number, the email address used for their account, and if possible their old password, via the contact form, to allow LOUVINS to take measures to remedy the situation, in particular, to proceed with the cancellation and/or immediate update of the concerned identifier and/or password. Abusive use of this reporting facility may lead to the responsibility of the abuser.
Similarly, the Client guarantees to be the exclusive user of their mobile device. The Client is solely responsible for the equipment with which they access the Site (purchase, maintenance, etc.), which they have custody of, including their email address, login credentials, and passwords, etc. They must not leave their mobile phone or any other mobile device unattended.
The Client commits to taking all necessary and useful measures to protect and secure their equipment, login credentials, and passwords, especially by never communicating their login credentials and passwords to third parties or leaving them accessible to others.
The Client is fully informed of the risks associated with the loss or theft of their Identifier and password, hacking of their equipment, or any other fraudulent action allowing unauthorized use of their account.
7.3. In the event of awareness of manifestly unlawful actions by a Client in the context of their activity on the Site or in connection with it and/or in case of violation of the stipulations of these GTC and/or any legal or regulatory obligations, LOUVINS may, immediately, without notice or compensation, delete or suspend the Client's account. LOUVINS reserves the right to pursue in the competent judicial authorities any use of the Site that would not be in conformity with these GTC.
7.4. Clients acknowledge that their access to the Site may be subject to certain technical requirements. Thus, Clients must particularly have a high-speed internet connection and a recent browser. Failing this, any operational difficulties of the Site that may exist shall not engage the responsibility of LOUVINS in any way.
8.1. Clients must create an account on the Site and provide certain personal data to place an order, including their title, name, first name, email address, phone number, etc.
8.2. Clients' personal data is subject to automated processing by LOUVINS, which is the data controller, for the purposes of managing and administering the commercial relationship with the Client as well as for prospecting.
8.3. Types of data collected:
There are two types of data:
- Data marked with an asterisk: these data collected during the creation of the customer account and/or the placement of the order are necessary for the proper execution of the order, particularly in terms of delivery and billing;
- Other data requiring an optional response during the creation of the customer account and/or the placement of the order, voluntarily communicated by the Client, who may withdraw their consent at any time, without affecting the lawfulness of the processing based on the consent given prior to the withdrawal.
Data collected during the creation of the Client's account (name, first name, address, etc.) and/or the placement of the order are kept for a period of three years from either the end of the commercial relationship or their collection or the last contact from you. These data may then be archived until the end of the applicable limitation periods, to establish proof of a right or for compliance with a legal obligation.
These data may be subject to external communication only for:
LOUVINS ensures optimal security measures against the loss, misuse, and alteration of information entrusted to it or collected from the Client.
In accordance with the regulations applicable to the protection of personal data (stemming from the European Regulation on the Protection of Personal Data as of May 25, 2018), the Client has the right to request access to, rectification or erasure of personal data, or restriction of processing, or the right to object to processing and the right to data portability, which they can exercise by sending an email to the following address: contact@louvins.fr or by writing to the registered office of the Company LOUVINS.
The Client may also file a complaint with the CNIL.
8.4. LOUVINS may implement cookies on the Site. Prior consent of the Client must be obtained for the placement of these cookies. This is an automatic tracking process that records information related to navigation on the Site and stores information entered during visits to facilitate the registration process and use of the Site by the Client. In accordance with current legislation, cookies will be kept for 13 (thirteen) months by LOUVINS, unless otherwise required by law. Upon expiration of this period, the Client's express consent must again be obtained to continue using cookies.
The Client may oppose their placement and/or delete them by following the procedure indicated on their browser.
Cookies cannot execute programs or introduce viruses on a computer or mobile phone. Cookies are uniquely assigned and can only be read by the web server of the domain that issued the cookie.
The Client is informed that by refusing cookies, they may not be able to access certain features of the Site.
Learn more about our Cookie Policy.
9.1. Without this list being exhaustive, the "LOUVINS" trademarks and their derivatives, logos, graphic charter, layout, information, presentation and content of the Site, as well as trade names, commercial names, signs, domain names, among others, are elements protectable under the French Intellectual Property Code, whether by copyright, trademark rights, or any other private rights. LOUVINS owns and/or operates them.
The systems, software, structures, infrastructures, databases, and content of all kinds (texts, images, visuals, music, logos, trademarks, databases, etc.) operated by LOUVINS on the Site are also protected by all intellectual property rights or rights of database producers in force. All reuses, copies, and more generally, any acts of reproduction, representation, distribution, and use of any of these elements, in whole or in part, without LOUVINS' authorization are strictly prohibited and may be subject to legal proceedings.
Any reproduction or representation, in whole or in part, of the Site or the elements comprising it, such as trademarks, logos, graphic charter, layout, information, photographs, presentation, and content of the Site, without this list being exhaustive, is prohibited.
9.2. Registration on the Site does not entail any transfer of intellectual property rights to the Client, who is solely responsible in case of non-compliance with the aforementioned provisions.
9.3. The Site may contain hypertext links to third-party websites, managed by third parties, over which LOUVINS has no control.
Therefore, LOUVINS declines all responsibility for the content of these third-party sites, the use that may be made of them, and the content to which these third-party sites may refer, for which the third party concerned is solely responsible.
The Client may suspend or close their account at any time, for any reason, by sending a request to LOUVINS by email at contact@louvins.fr. This deletion will take effect after the expiration of the cancellation and withdrawal periods related to the last order placed by the Client.
In case of account deletion by the Client, they will no longer be able to place orders via the Site, unless they create a new account.
11.1. The fact that LOUVINS does not take advantage of a provision of the GTC or a failure or breach by the Client of any of their contractual or legal obligations shall not be interpreted as a waiver to assert this provision, failure, or breach.
11.2. In the event that a provision of the GTC is declared null or invalid, this provision will be considered as unwritten, with all other provisions of the GTC continuing to apply.
11.3. Unless proven otherwise, the data recorded by LOUVINS constitute proof of all transactions.
The Client may in all cases contact LOUVINS by phone at 03 24 37 89 10, from Monday to Friday from 9 am to 6 pm, or by mail addressed to LOUVINS – 1B rue du Bon Marché – 08440 Vivier Au Court, or via the contact form.
These GTC are governed by French law.
In case of a dispute related to an order, the Client must first contact LOUVINS to find an amicable solution, via the contact form.
Furthermore, in accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent extrajudicial settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.
In the absence of an amicable solution and regardless of the origin of the conflict, whether it concerns the formation, execution, interpretation, validity, termination, or resolution of these GTC, including for conservatory procedures, emergency procedures, in case of summary proceedings, warranty claims, requests, or multiple defendants, it will be under the jurisdiction of the competent French courts, in accordance with common law rules, it being specified that the deadlines for taking legal action are not interrupted during the time an amicable solution is sought or mediation requested by the Client.
LAST UPDATE DATE: JANUARY 18, 2024.
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